GoMate
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Terms of Use
Please read these Terms of Service ("Terms") carefully before using the GoMate platform. By creating an account or using our service, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old to use GoMate. By registering, you confirm that you meet this requirement. We reserve the right to verify your age and suspend accounts that do not comply.
2. Account Registration
- You must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- You may not share your account with or transfer it to another person.
- You must notify us immediately of any unauthorized use of your account.
3. Acceptable Use
You agree not to:
- Post false, misleading, or fraudulent information in your profile.
- Harass, threaten, or abuse other users.
- Use GoMate for commercial solicitation or spam.
- Attempt to scrape, reverse-engineer, or interfere with the platform.
- Create multiple accounts or use the platform while banned.
- Impersonate any person or entity.
4. Subscriptions and Credits
- GoMate offers monthly subscription plans that grant credits for platform features.
- Credits may also be purchased as top-up packs.
- Subscription credits expire if not used within the billing period. Top-up credits remain valid for the period stated at purchase.
- All payments are processed securely via Stripe. Prices are listed in Euros (€) and include applicable taxes.
- Subscriptions renew automatically unless cancelled before the renewal date.
- We do not offer refunds for unused credits or partially used subscription periods, except as required by applicable law.
5. Matching and Events
- GoMate's AI-assisted matching is based on your questionnaire answers and preferences. We do not guarantee any specific match results.
- Participation in events may require credits. Credits spent on events are non-refundable.
- We reserve the right to cancel or modify events and will refund credits spent on cancelled events.
6. User Content
You retain ownership of content you upload (photos, text). By uploading content, you grant GoMate a non-exclusive, royalty-free licence to display it within the platform for the purpose of providing the service. We do not sell or share your content with third parties.
7. Prohibited Content
You may not upload content that is illegal, sexually explicit, violent, hateful, or that infringes third-party intellectual property rights. Violations may result in immediate account suspension.
8. Account Suspension and Termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users or the platform. You may delete your account at any time from your account settings.
9. Limitation of Liability
GoMate is provided "as is". We make no warranties regarding the availability, accuracy, or fitness for a particular purpose of the service. To the maximum extent permitted by law, GoMate shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.
10. Privacy
Your use of GoMate is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms. We will notify users of material changes via email or in-app notification.
12. Governing Law
These Terms are governed by the laws of Greece. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.
13. Contact
If you have questions about these Terms, please contact us through our Contact page.
Privacy Policy
GoMate ("we", "us", or "our") operates the GoMate matchmaking platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.
1. Information We Collect
We collect the following types of information:
- Account information: name, email address, phone number, date of birth, gender.
- Profile information: photos, preferences, and answers to compatibility questionnaires.
- Usage data: interactions with other users, messages, event participation.
- Payment information: processed securely via Stripe; we do not store card details.
- Device data: IP address, browser type, and device identifiers for security purposes.
2. How We Use Your Information
- To operate and improve the GoMate matchmaking service.
- To match you with compatible users based on your questionnaire answers.
- To process payments for subscriptions and credit top-ups.
- To send service notifications and OTP verification codes.
- To detect and prevent fraud, spam, or abuse.
- To comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service providers: Stripe (payments), Twilio (SMS), SendGrid (email) — bound by data processing agreements.
- Other users: only the profile information you choose to make visible.
- Authorities: when required by law or to protect safety.
4. Data Retention
We retain your personal data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or fraud-prevention purposes after account deletion.
5. Your Rights
Under applicable data protection law (including GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing.
- Data portability.
To exercise any of these rights, please contact us via the Contact page.
6. Cookies
We use essential cookies to operate the platform (session management, security). We do not use advertising or tracking cookies.
7. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and regular security audits. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
GoMate is intended for users aged 18 and over. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or in-app notification.
10. Contact
If you have any questions about this Privacy Policy, please contact us through our Contact page.